Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Team Lead

Salary undisclosed
Checking job availability...
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Simplified

Job Description

ROLE: Team Leader

LOCATION: Kuala Lumpur, Malaysia

LANGUAGE: English

Responsibilities:

  • Managing a team of 20 to 25 FTE's
  • Client/Customer/People Management
  • Drive Performance in the team to meet targets
  • Manage the daily team activities and ensure the daily operations run smoothly.
  • Drive Team adherence and manage monthly scheduling.
  • Handling Escalations
  • Manage key business metrics like SLA's and CSAT
  • Run reports & conduct a thorough analysis of SLA misses.
  • Drive Continuous Improvement in the team along with metrics improvement
  • Generate dashboard and scorecards for the Team for review.
  • Performance management and appraisals for the entire Team.
  • Weekly Reviews to the Management on key deliverables.
  • One-One with the team and scheduled Monthly Team meetings.
  • Feedback and Coaching
  • Knowledge management for the team and quality control
  • Apply performance management strategies - action plans, BQ planning
  • Responsible for people/employee career development

Required Skills:

  • Excellent verbal and written communication skills.
  • Should be willing to work in shifts along with the team in customer business time.
  • Overall, should be a good team player with willingness to learn and drive to achieve.
  • Practice and focused on Metrics.
  • Good Excel skills and Reporting knowledge
  • Should be able to drive Continuous Improvement in process.
  • Compliance - 100% IT-Sec and on time and accurate ILC clocking in last 6 months
  • Awareness on SLA/SLO Metrics and should be flexible for 24*7 shift

Qualifications:

Any Graduate

Immediate Joiner

BPO experience preferred

Minimum 1 year team leader experience