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Job Description:-
- Collaborate with partner doctors to gather patient records and ensure accurate case submissions.
- Assist doctors in pre-aligner treatment planning, ensuring compliance with clinical guidelines.
- Submit treatment plans to the technical team and clarify doctor-specific requirements.
- Act as the intermediary between doctors and lab technicians to resolve ambiguities in treatment plans.
- Translate clinical needs into technical specifications.
- Troubleshoot issues during plan development (e.g., tracking errors, refinement needs).
- Review cases pre-submission to ensure completeness and accuracy of documentation.
- Maintain detailed records of patient progress, doctor feedback, and technical adjustments.
- Identify bottlenecks in case submissions or plan approvals and propose solutions.
Job Requirements:-
- Minimum 3 years of experience in a dental/orthodontic practice, with exposure to treatment coordination, patient management, or clinical workflows.
- Prior experience with clear aligner therapy or digital orthodontic workflows is highly preferred.
- Ability to explain technical treatment details to patients in simple, empathetic terms.
- Strong negotiation and diplomacy skills for liaising between doctors, technicians, and patients.
- Manage multiple cases simultaneously while meeting tight deadlines.
- Meticulous attention to detail for accurate case submissions and documentation.
- Resolve conflicts between clinical expectations and technical feasibility.
- Proactively identify and address workflow bottlenecks.