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Network Engineer

Salary undisclosed
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Job Title: Network Engineer

Job type: Full-time

Location: Kuala Lumpur, Malaysia

Work Arrangement: Onsite

Benefits will be provided.

Job Description:

Role Summary Overview of the Team:

The Service Assurance team is a collaborative team situated in Madrid, Kuala Lumpur, the team operates under the Global Service Support team, consisting of three other local teams in London, New York and Singapore. The global responsibility lies with the Head of Operations who leads the regions AMERS, APAC and EMEA.

Role Overview:

  • Technical support resource equipped with data network and voice competency skill to Respond and Resolve customer service incident issue.
  • MembertoTier-2teamoperationonfollow-the-sunmodelinEMEAtimezone, working with functional team in AMERS and APAC region, providing seamless global support to our customers.
  • CollaboratewithGSOCTier-1 team on reported incident cases, provide technical assistance and resolution to remediate incident as part of service assurance excellence.

Incident Management:

  • Monitor proactive alerts and alarms from IPC Network Monitoring System (NMS), respond and initiate relevant service diagnosis and rectification to correct and resolve service related issues.
  • Ensure customer incidents are resolved within service level timeframes, provide timely technical updates on IPC global incident management system.
  • Respond to customer escalations and engage support calls with network carriers and/or IPC customers to achieve meaningful resolution.

Network Management:

  • Managing core and edge devices, including routers and switches of Cisco and Nokia, optical platform, Session Border Controller (SBC) and SIP based devices/platform.
  • Ensure compliance of network appliance operating and adhering to IPC Global Engineering standards.
  • Conduct network health check for start and end of shift with documentation handover.
  • Maintain up to date online documentation, network schematics and its data elements in database related to network changes.
  • Support customer request of measurement reports relating to network health.
  • Perform audit checks and implement fix based on IPC custom audit tools.

Change Management

  • Collaborate with other functional teams on faulty hardware replacement to ensure service restoration.
  • Initiate change control relating to change on network service modification, address network capacity and service incidents.
  • Perform upgrades and change control on weekends covering production devices/services.
  • Perform emergency changes on demand with authorized IPC internal approval.

Essential Skills and Experience to be Successful in this Role:

  • University degree or equivalent Experience in Network Engineering with
  • Minimum 5 years’ experience in the Technology environment
  • Experience in the Telecommunication field with extensive knowledge in a wide portfolio of technology and products across IP, SIP Voice and DWDM platforms.
  • Good working knowledge of Cisco (Minimum CCNP), Nokia (NRS), and DWDM optical based equipment.
  • Proven competency in supporting L2 and L3 routing and switching and MPLS technology
  • Experience with SIP technology is required
  • Knowledge of Financial Markets Data such as service feeds will be advantage.
  • Excellent communication skills and ability to be key player working together with highly
  • Motivated team to support the business.
  • Resourceful and good initiative in resolving complex issues relating to role support.
  • Absolute proactive approach to incident management and service resolution.
  • Excellent organizational skills and able to work independently.
  • Oracle Meta Solv experience desirable.