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Regional Customer Service Specialist

Salary undisclosed

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Job Responsibilities:

  • Service Experience Monitoring: Regularly collect experience-related KPI data, prepare data reports, organize meetings and issue backtracking to analyze the causes of abnormal service cases, develop improvement measures.
  • Store Activity Planning: Design activities for service stores and design staff incentive, track the implementation of the activity.
  • Data Analysis Operation: Collect operation information of service stores and output related operation reports.
  • Complaint Handling: Follow up the handling process of critical complaints and output summary materials.
  • Meeting Operation: Organize various operation meetings and output meeting minutes.

Job Requirements:

  • Bachelor degree or above, proficient in Microsoft Office suite (PPT and Excel)
  • Working experience as operations specialist in electronics industry or service industry is preferred
  • Strong communication skills and teamwork skills, good at coordinating all parties to achieve common business goals
  • Goal-oriented working attitude, Sensitive to data, Strong in logical thinking and data analysis ability
  • Fresh Graduates are encouraged to apply!