Regional Customer Service Specialist
Salary undisclosed
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Job Responsibilities:
- Service Experience Monitoring: Regularly collect experience-related KPI data, prepare data reports, organize meetings and issue backtracking to analyze the causes of abnormal service cases, develop improvement measures.
- Store Activity Planning: Design activities for service stores and design staff incentive, track the implementation of the activity.
- Data Analysis Operation: Collect operation information of service stores and output related operation reports.
- Complaint Handling: Follow up the handling process of critical complaints and output summary materials.
- Meeting Operation: Organize various operation meetings and output meeting minutes.
Job Requirements:
- Bachelor degree or above, proficient in Microsoft Office suite (PPT and Excel)
- Working experience as operations specialist in electronics industry or service industry is preferred
- Strong communication skills and teamwork skills, good at coordinating all parties to achieve common business goals
- Goal-oriented working attitude, Sensitive to data, Strong in logical thinking and data analysis ability
- Fresh Graduates are encouraged to apply!