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Cash Client Service Specialist

Salary undisclosed

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Strategy and Planning

  • Acquire feedback from the clients during engagement over the phone to increase the uptake & utilization of cash management products and services.

Business Performance and Management

  • To provide professional & high quality phone & email support on Business Banking products & services to all Business Clients.
  • To provide end-to-end support and assist with BizChannel troubleshooting on technical/system issues.
  • Encourage and refer clients to utilize BizChannel services and Other Cash Management Channels & Services.
  • Develop new business through cross-selling to existing & new to bank clients.
  • Contact potential business partners to assess interest in collaboratation opportunities with CIMB Bank.
  • Processing of Conveyancing Pay-in & Pay-out requests from Conveyancing Clients.
  • Provide Exceptional Handling support to clients with special banking requirements.
  • Handles Administrative tasks such as charging & waiver memo’s, etc.
  • Monitoring of Stored-Value Facility Accounts.
  • Provide support in any other ad-hoc duties and projects assigned by the supervisor.

Regulatory Compliance

  • Participate in risk & control self-assessment, audit, and business continuity management activities for the department.
  • Maintain standards and role model behaviours and demonstrate the core values of the bank.
  • Candidate must possess at least a Bachelor Degree or Diploma in any field, preferably with at least 1 year of relevant experience.
  • We are seeking candidates proficient in Mandarin to better serve our Mandarin-speaking customers in Singapore