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Mandarin Airline Customer Service Executive

RM 3,500 - RM 4,000 / month

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  • Call Management: Handle inbound and outbound customer inquiries efficiently.
  • Problem-Solving: Provide prompt and effective solutions to customer issues.
  • Customer Satisfaction: Ensure excellent service and adhere to company standards.
  • Complaint Handling: Address complaints, provide appropriate solutions, and follow up for resolution.
  • Record Keeping: Maintain accurate records of customer interactions and account processes.
  • Compliance: Follow established communication procedures, guidelines, and policies.
  • Fresh Graduates Welcome: No prior experience required, training provided.
  • Language Skills: Must be able to speak and read in English & Mandarin.
  • Customer Service Advantage: Experience in customer service is a plus but not mandatory.
  • Communication Skills: Strong interpersonal skills with a pleasant phone manner.
  • Technical Proficiency: Basic knowledge of Microsoft Excel/Word.
  • Time Management: Ability to multitask, prioritize, and manage workload efficiently.
  • Leave Benefits: Annual leave and sick leave provided.
  • Financial Security: KWSP & SOCSO contributions.
  • Convenient Location: Near LRT Ara Damansara Station.
  • Career Growth: Training provided for skill enhancement.