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Mandarin Airline Customer Service Executive
RM 3,500 - RM 4,000 / month
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- Call Management: Handle inbound and outbound customer inquiries efficiently.
- Problem-Solving: Provide prompt and effective solutions to customer issues.
- Customer Satisfaction: Ensure excellent service and adhere to company standards.
- Complaint Handling: Address complaints, provide appropriate solutions, and follow up for resolution.
- Record Keeping: Maintain accurate records of customer interactions and account processes.
- Compliance: Follow established communication procedures, guidelines, and policies.
- Problem-Solving: Provide prompt and effective solutions to customer issues.
- Fresh Graduates Welcome: No prior experience required, training provided.
- Language Skills: Must be able to speak and read in English & Mandarin.
- Customer Service Advantage: Experience in customer service is a plus but not mandatory.
- Communication Skills: Strong interpersonal skills with a pleasant phone manner.
- Technical Proficiency: Basic knowledge of Microsoft Excel/Word.
- Time Management: Ability to multitask, prioritize, and manage workload efficiently.
- Language Skills: Must be able to speak and read in English & Mandarin.
- Leave Benefits: Annual leave and sick leave provided.
- Financial Security: KWSP & SOCSO contributions.
- Convenient Location: Near LRT Ara Damansara Station.
- Career Growth: Training provided for skill enhancement.
- Financial Security: KWSP & SOCSO contributions.