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Logistics QAQC Supervisor

  • Full Time, onsite
  • Flash Malaysia Express
  • Wilayah Persekutuan Kuala Lumpur, Malaysia
Salary undisclosed

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Job Responsibilities

  • Formulate and evaluate the performance and quality standards of franchisees to ensure compliance with company policies and operational guidelines.
  • Conduct regular quality checks and provide feedback to franchisees to support continuous improvement.
  • Identify and address quality issues, implementing corrective actions as necessary.
  • Develop and implement penalty mechanisms to address non-compliance or performance gaps among franchisees.
  • Track and document instances requiring penalties, ensuring accuracy and fairness in execution.
  • Communicate penalty decisions to relevant stakeholders and provide guidance on corrective measures.
  • Design and deliver training programs to educate franchisees on standardized operational processes and company best practices.
  • Organize training sessions and workshops to enhance franchisee understanding and execution of company standards.
  • Create, revise, and maintain training materials, including manuals, presentations, and digital resources.
  • Ensure training materials are clear, comprehensive, and accessible for franchisees.
  • Collaborate with internal departments to incorporate subject matter expertise into training content.

Job requirements

  • Minimum of 2 years' experience in QC, franchising, or other related fields within the Express or Logistics industry.
  • Minimum Diploma in any field and/or proven experience in project franchising.
  • Excellent communication skills with high levels of collaborative abilities.
  • Proven leadership skills.
  • Native or professional proficiency in Mandarin and English is a must.
  • Able and willing to work 6 days a week (Saturday WFH).

Working days and hours: Mon - Sat (Sat WFH), 9am - 6pm

Location: Bangsar South, Kuala Lumpur