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Customer Service Logistics
Position: Customer Service Associate (Logistics)
Location: Petaling Jaya
Work Schedule: Monday–Friday (Occasional Saturday)
Working Hours: 8 AM to 7 PM (rotational shift)
Salary: RM2,700 - RM3,000 (basic) + RM400 (fixed allowance)
Contract: 1 year renewable contract
*1-month contractual bonus after contract completion
Key Responsibilities:
• Coordinate day-to-day logistics operations to ensure seamless delivery processes.
• Assist customers with shipment inquiries, booking, and tracking in a timely, professional manner.
• Resolve issues effectively while maintaining excellent customer relationships.
• Monitor and mitigate potential delivery challenges to improve service reliability.
• Maintain accurate documentation for operational and customer interactions.
• Collaborate with internal teams to align on operational excellence.
• Ensure compliance with company standards and safety procedures.
Requirements:
• Qualifications: SPM certificate and above. Prefer Degree in Logistics, Business, or a related field.
• Experience: Fresh graduates or up to 2 years of experience in logistics/operations.
• Skills: Problem-solving, strong communication (English proficiency required), and attention to detail.
Perks & Benefits:
• Competitive salary package with performance bonuses.
• 13th-month bonus
• Paid leaves and medical coverage