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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

HELPDESK SUPPORT

Salary undisclosed
Checking job availability...
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Netpoleon Solutions is a well-established IT Security and Network Company recently acquired by Macnica Inc – a US 5.5 Billion Dollar Revenue company. With offices in Singapore, Australia, Cambodia, India, Indonesia, Malaysia, Myanmar, New Zealand, Philippines, Thailand, Vietnam and parent company in Japan and US, we are now inviting individuals that have strong skills and knowledge in IT Security to join us. You will be able to embark on an exciting career, as we pursue our strategic expansion.

Working Hours: 9am to 6pm, Mon-Fri

Salary will commensurate with qualification and experiences

Job Title

HELPDESK SUPPORT

Responsibilities
  • Responsible for receiving, validating and logging customer requests (tickets).
  • Find available engineer and assign engineer for all requests (tickets).
  • Ensure all requests (tickets) assigned are worked on, updated (track requests and determine current activity on it) and resolved.
  • Analyse and interpret the requests to ensure the classification, prioritization and escalation of the requests are meet the SLAs.
  • Work closely with colleagues to ensure the swift resolution of issues and the customer are kept updated on the progress in relation to the resolution of the issue.
  • Follow up on outstanding requests and ensure timely resolution. Escalation to both internal and external (principal and customer) to resolve issues when required.
  • Requiring standby 24x7 (weekly rotation) - responds to new tickets through ticketing system.

Requirements
  • Candidates must possess at least Bachelor's Degree/ Post Graduate Diploma/ Professional Degree in Computer Science/ Information Technology or equivalent.
  • Good knowledge and experience in the area of Service Desk tools (SugarCRM, SuiteCRM, OTRS, etc)
  • Good communication and good customer services.
  • Fast learner who is pleasant, patient, self-disciplined and self-starter.
  • Must be able to research and resolve technical issue (L1) independently.
  • Good command in English.
  • Basic network connectivity troubleshooting would be an added advantage.
  • ITIL foundation certified would be an added advantage.

Interested candidates, please apply via the “Apply Now” button below. We regret that only shortlisted candidates will be notified.

Apply Now