Epicareer Might not Working Properly
Learn More

Content Reviewer - Indonesian Speaker

Salary undisclosed

Checking job availability...

Original
Simplified

Core Competencies:

Excellent written, reading & spoken communications skills in Required Language and understanding of local culture

Good communications skills (English)

Understanding of the social space (trends, influencers, engagement, things to be cautious of etc.)

Should have worked in an international technical support environment, search skills, ability to approach problems logically

Should have experience in transaction monitoring, sampling plan etc.

Should have conducted calibration sessions both internal and external

Excellent analytical and research skills

Other Requirements:

Willing to work in 24x7 environment

Should be comfortable working with explicit & sensitive content

Ability to manage critical situations with minimum supervision

Good interpersonal and communication skills

Ability to perform in adverse situations

Detailed Role & Responsibilities:

Ensure on meeting daily KPIs and accountable for the success and quality of the process

Ability to learn to work with customer internal tools

Meet the Quality audit sampling & ensure the Quality targets are met

Responsible for auditing content and getting meaningful insights to identify knowledge gaps and training opportunities

Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos

Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images

Coaching team members based on the audit findings, their performance and compliances

Responsible for driving new instructions received from the clients across teams

To side barge and observe reviewers working on Jobs across all queues

To provide inputs/insights for process improvements

Provide floor support

Provide weekly/monthly quality dashboards & stats to TL, TM & other stakeholders

Attend internal & external Calibration sessions

Assist on Training need analysis

Assist the TL/TM on bottom quartile management activities

Help improve the defined processes as we create more automation and gather information

QA will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines

Core Competencies:

● Excellent written, reading & spoken communications skills in Required Language and understanding of local culture

● Good communications skills (English)

● Understanding of the social space (trends, influencers, engagement, things to be cautious of etc.)

● Should have worked in an international technical support environment, search skills, ability to approach problems logically

● Should have experience in transaction monitoring, sampling plan etc.

● Should have conducted calibration sessions both internal and external

● Excellent analytical and research skills

Other Requirements:

● Willing to work in 24x7 environment

● Should be comfortable working with explicit & sensitive content

● Ability to manage critical situations with minimum supervision

● Good interpersonal and communication skills

● Ability to perform in adverse situations

Detailed Role & Responsibilities:

● Ensure on meeting daily KPIs and accountable for the success and quality of the process

● Ability to learn to work with customer internal tools

● Meet the Quality audit sampling & ensure the Quality targets are met

● Responsible for auditing content and getting meaningful insights to identify knowledge gaps and training opportunities

● Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos

● Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images

● Coaching team members based on the audit findings, their performance and compliances

● Responsible for driving new instructions received from the clients across teams

● To side barge and observe reviewers working on Jobs across all queues

● To provide inputs/insights for process improvements

● Provide floor support

● Provide weekly/monthly quality dashboards & stats to TL, TM & other stakeholders

● Attend internal & external Calibration sessions

● Assist on Training need analysis

● Assist the TL/TM on bottom quartile management activities

● Help improve the defined processes as we create more automation and gather information

● QA will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines