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Customer Service Executive (Mandarin Speaker - Beside Ampang Park Mrt)

RM 2,700 - RM 3,000 / month

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Responsibility

  • Handle customer inquiries (medical, hospital, clinics-related) over the Voice (Inbound call) and Non-voice (Email, Livechat & WhatsApp) channel
  • Obtain all necessary information, check on systems and align with customer needs
  • Checking the availability, arranging and scheduling appointments according to doctor/specialist availability
  • Assist customers with essential guidance and accurate information (medical-related)
  • Serves as the frontline liaison between healthcare providers and patients
  • Ensuring smooth communication and facilitating the delivery of high-quality care
  • Handling general inquiries, scheduling appointments, and providing information about medical services and policies
  • Middle person in charge between patient and hospital

    Working timing

    • Monday to Sunday - 8am to 8pm (Operation timing)
    • 9 working hours perday (including lunch hours)
    • 5 Working days (2 Off days - depends on schedule)

      Working Location

      • Tokio Marine Tower, Jalan Tun Razak (Kuala Lumpur)
      • Office building beside MRT Ampang Park Station

Requirements

  • Fresh graduate are welcome to apply (with minimum SPM)
  • Available to join on 3 March
  • Must able to communicate in English & Mandarin
  • Mandarin speakers are welcome to apply
  • MBBS holders are welcome

Benefits

Salary Package

  • Base pay: RM2700.00 - RM3000.00
  • KPI allowance: up to RM500.00/month
  • Attendance allowance: RM100.00/month

    Additional Benefits

    • Annual Increment (Performance-based)
    • Annual Bonus (Performance-based)
    • OT allowance (If applicable)
    • Shift allowance (If applicable)
    • Training and proper guidance will be provided