Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Associate, Commercial Support Unit (CSE)

Salary undisclosed
Checking job availability...
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WHY JOIN US?
  • We practice a vibrant & energetic office culture.
  • We provide opportunities for career advancement within the company.
  • Good performance is always rewarded accordingly.

“It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable.”

Job Responsibilities

What you will do:
  • To answer incoming customer phone calls and emails by responding promptly and taking appropriate action for each call/email with end to end resolution governed by the standard policy and set procedures
  • To always maintain a positive, empathetic and professional attitude towards customers
  • To acknowledge and resolve customer complaints i.e. troubleshooting a technical issue, waiver and ledger calculation for Commercial, Hotel & Hospital accounts based on number of subscription outlets/rooms
  • To have thorough product knowledge on plan and packages for commercial accounts and to be knowledgeable in old and new campaigns
  • To perform Upsell of bundles/ala-carte plan to potential commercial customers
  • Attend to customer enquiries and request through various channels i.e. on-line request via webpage, live chat, Facebook & social media
  • To update CRM system on customer interactions, transactions, comments and complaints
  • To follow-up on pending cases to ensure resolving it within TAT
  • To process new subscription/application for Commercial, Hotel & Hospital customers with accurate information and document compliance
  • Ensure customer satisfaction and provide professional customer support on soft skill (call etiquette) and hard skill (process & procedures accuracy) by meeting the QA benchmark and GSS score
  • To promote ‘SAVE Offer’ to retain customers from churning out
  • To guide and support new CSU agents coming on board
  • Team player in meeting the Service Level Agreement (SLA) of calls and Turn Around Time (TAT) of emails
  • To interact with internal stakeholders when case escalation required in resolving customer request/complaint
  • To communicate and coordinate with Team Managers in fulfilling customer request where LOA is involved

Requirements

Who you are:

  • Must be passionate about delivering great service to our customers
  • Minimum Diploma with minimum 2 years related working experience
  • Fluent in English and Malay
  • Experience and interest in Social Media, Mobile Technology, Instant Messaging, etc. Knowledge of Home Network and Wi-Fi set up, digital streaming would be an advantage
  • Must be able to speak fluently in Mandarin or Tamil