Client Servicing Manager (2 YOE, Mandarin speaker)
Salary undisclosed
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This is a position we're hiring on behalf of our client.
They are a forward-thinking marketing technology company that bridges the physical and digital worlds to deliver innovative, data-driven solutions. The company leverages cutting-edge technology to enhance brand engagement and revolutionize marketing campaigns across the ASEAN region. Specializing in interactive digital media, IoT solutions, and experiential marketing, they offer a comprehensive range of services—from automated sampling solutions using smart vending machines to gamification, AR experiences, touch-screen kiosks, and photo booth activations. Their goal is to create memorable, results-driven campaigns that help brands connect with audiences in more meaningful and impactful ways.
Role Description
We are seeking a Client Servicing Manager - Digital to join our team in Kuala Lumpur. This is a full-time hybrid role with flexibility for remote work. The ideal candidate will play a critical role in managing client relationships, ensuring project success and client satisfaction, and collaborating with our programming and creative teams to deliver high-quality solutions on time.
Key Responsibilities:
They are a forward-thinking marketing technology company that bridges the physical and digital worlds to deliver innovative, data-driven solutions. The company leverages cutting-edge technology to enhance brand engagement and revolutionize marketing campaigns across the ASEAN region. Specializing in interactive digital media, IoT solutions, and experiential marketing, they offer a comprehensive range of services—from automated sampling solutions using smart vending machines to gamification, AR experiences, touch-screen kiosks, and photo booth activations. Their goal is to create memorable, results-driven campaigns that help brands connect with audiences in more meaningful and impactful ways.
Role Description
We are seeking a Client Servicing Manager - Digital to join our team in Kuala Lumpur. This is a full-time hybrid role with flexibility for remote work. The ideal candidate will play a critical role in managing client relationships, ensuring project success and client satisfaction, and collaborating with our programming and creative teams to deliver high-quality solutions on time.
Key Responsibilities:
- Serve as the primary point of contact for clients, managing expectations and ensuring customer satisfaction
- Collaborate closely with the programming team to ensure timely delivery of digital projects
- Facilitate clear and effective communication between clients and internal teams
- Identify client needs and provide tailored solutions to meet business objectives
- Manage multiple projects simultaneously, ensuring deadlines are met and quality standards are upheld
- Monitor project progress, troubleshoot issues, and provide proactive updates to clients
- Build and maintain strong relationships with clients to promote long-term partnerships
- 2-3 Years of Experience in similar roles
- Strong Client Services and Client Relations skills
- Proven track record in Customer Satisfaction and Effective Communication
- Ability to work collaboratively in a team environment and independently when required
- Strong interpersonal and problem-solving skills
- Understanding of tech and digital concepts is a plus
- Experience in the marketing or digital industry is preferred
- Project management experience is a bonus
- Proficient in English and Mandarin
- RM 6000 + incentives
- 12 days of Annual Leaves
- Medical Card with Insurance (After Probation), Phone & Mobile Line, Laptop