Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Head of Customer Success

Salary undisclosed
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About SUNRATE

SUNRATE is a global payment and treasury management platform for businesses worldwide. Since its inception in 2016, SUNRATE is recognised as a leading solution provider and has enabled companies to operate and scale both locally and globally in 190+ countries and regions with its cutting-edge proprietary platform, extensive global network, and robust APIs.

With its global headquarters in Singapore and offices in Hong Kong, Jakarta, London and Shanghai, SUNRATE partners with the top global financial institutions, such as Citibank, Standard Chartered, Barclays and is the principal member of both Mastercard and Visa.

To learn more about SUNRATE, visit https://www.sunrate.com/.

Key Responsibilities:

  • Setup customer success service center in Malaysia.
  • Organize the team with both Pre-Sales and Post-Sales structure.
  • Work closely with performance marketing team to handle global online customer leads (pre sales) and take care of full client service cycle from onboarding to day to day transaction support.
  • Work closely with country-level sales team as customer service specialist for all international client's post sales request and Q&A to improve customer service quality.
  • Responsible for overall international sales target and growth.
  • Work with CN customer success team and responsible for FAQs and customer education online.

Requirements:

  • Experience in Financial Service (banking) and Payment Sector, with comprehensive knowledge in FX and payment.
  • Prefer 5-10 years knowledge and experience in customer service.
  • Customer oriented with strong track record on team management to ensure high service quality standards.
  • Able to work with both sales, products, and marketing, to continuously raise constructive suggestion to polish current process, improve customer experience, and to improve sales funnel efficiency.
  • Structural thinking, number driven, while setting up the team, he/she is also able to setup SOPs, SLAs to ensure CS team's operational efficiency.
  • Entrepreneurial spirit and enjoy dynamic and start-up environment, high persistency and consistancy, self-motivated, able to initiate and take full ownership to build things from scratch.