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Fraud Review Executive - Operations, MY Marketplace

Salary undisclosed

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Job Description

  • Attend to a myriad of daily tasks qualitatively and quantitatively by working on a number of queues in which fraud operations are heavily reliant on
  • Thoroughly investigate real time and backdated accounts along with their respective orders to mitigate risks based on various pre set risk rules
  • Liaise with banking, legal and enforcement sectors to curb losses for our end users
  • Assist CS agents on their quest to resolve shopee’s customers’ issues and inconvenience by responding to their inquiries readily
  • Actively engage in a variety of Ad-hoc tasks by initiating test runs for a new course of action, working on executive escalations and more
  • Study issues faced by customers’ in real time via a portal and take actions accordingly if necessary
  • Review sellers’ applications to become preferred or preferred plus sellers and approve or decline based on criterias met needed for the upgrade

Requirements

  • Must have 2-3 years of experience in a similar role and related field
  • Intermediate level of knowledge in Microsoft Excel along with Google suite editor such as Google Sheets and Slides
  • Enjoy working efficiently and independently in a fast-paced, high-volume environment
  • Possesses excellent communication skills in local dialects, must be able to confidently present data and ideas to stakeholders
  • Must be comfortable working on a 24/7 rotating basis shift environment
  • (Good to have) SQL (Structured Query Language) knowledge and skills mainly to extract data
About Shopee
Size More than 5000
Industry Broadline Retail
Location Singapore
Founded 5 February 2015
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