Fraud Review Executive - Operations, MY Marketplace
Salary undisclosed
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Job Description
- Attend to a myriad of daily tasks qualitatively and quantitatively by working on a number of queues in which fraud operations are heavily reliant on
- Thoroughly investigate real time and backdated accounts along with their respective orders to mitigate risks based on various pre set risk rules
- Liaise with banking, legal and enforcement sectors to curb losses for our end users
- Assist CS agents on their quest to resolve shopee’s customers’ issues and inconvenience by responding to their inquiries readily
- Actively engage in a variety of Ad-hoc tasks by initiating test runs for a new course of action, working on executive escalations and more
- Study issues faced by customers’ in real time via a portal and take actions accordingly if necessary
- Review sellers’ applications to become preferred or preferred plus sellers and approve or decline based on criterias met needed for the upgrade
- Must have 2-3 years of experience in a similar role and related field
- Intermediate level of knowledge in Microsoft Excel along with Google suite editor such as Google Sheets and Slides
- Enjoy working efficiently and independently in a fast-paced, high-volume environment
- Possesses excellent communication skills in local dialects, must be able to confidently present data and ideas to stakeholders
- Must be comfortable working on a 24/7 rotating basis shift environment
- (Good to have) SQL (Structured Query Language) knowledge and skills mainly to extract data
About Shopee
Size | More than 5000 |
Industry | Broadline Retail |
Location | Singapore |
Founded | 5 February 2015 |