Assistant Manager, Project Management Office

JOB PURPOSE

We are seeking a proactive and organized Assistant Manager - PMO to join the Business Intelligence & Project Management Office team. The ideal candidate will possess robust project management expertise, technical proficiency, and the ability to lead cross-functional teams while effectively communicating with both clients and internal stakeholders. This role is vital in planning and implementing project activities, managing resources, fostering collaboration, and ensuring successful and timely completion of key projects.

JOB RESPONSIBILITIES

1. Project Management and Implementation:

• Lead the planning and implementation of projects aligned with departmental and organizational KPIs.
• Define project goals, objectives, and deliverables in collaboration with stakeholders.
• Utilize qualitative and quantitative tools to monitor and assess project performance.
• Recommend and implement adjustments to enhance project outcomes and ensure milestone achievement.
• Organize, coordinate, and track activities of assigned projects, ensuring adherence to defined procedures, processes, and systems.
• Create and manage resource allocation plans, both short and long-term, based on team input and project demands.
• Oversee project schedules, risk management plans, and issue timely warnings on deviations that threaten project success.
• Collaborate with the team to assess risks and challenges, developing mitigation strategies to safeguard project outcomes.

2. Relationship Management & Cross-Collaboration:

• Build and maintain positive relationships with long-term existing clients, ensuring satisfaction and fostering ongoing collaboration.
• Facilitate the onboarding process for new clients, aligning project goals with client expectations.
• Collaborate with internal teams, including client acquisition, client engagement, finance, and others, to ensure cohesive project delivery.
• Communicate effectively with clients to assess needs, negotiate terms, set timelines, and amend project scopes, proposals, contracts, and budgets.

3. Project Data & Performance:

• Utilize project management tools to monitor and evaluate project effectiveness, employing both qualitative and quantitative methods.
• Analyse data for business and revenue forecasting to support strategic planning.
• Deliver accurate and timely periodic and ad-hoc management reports and analyses.
• Interpret modelling results and describe performance metrics to business users, ensuring insights are actionable and aligned with business goals.

4. Change Management:

• Identify and address changes in project scope, ensuring that adjustments are communicated and managed effectively.
• Develop short and long-term resource allocation plans based on input from key stakeholders and team members to accommodate changes.
• Educate employees on methods to ensure project continuity and completeness, adapting to changes in project direction or scope.

JOB REQUIREMENTS

• Bachelor's degree in Business Administration, Project Management, or a related field.
• At least 5 years of previous work experience in project management or a similar role.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with clients, colleagues, and suppliers.
• Competent in project management tools and software – general computer skills, online booking tools, and corporate portals.
• Analytical thinking and problem-solving skills.
• Attention to detail and a commitment to delivering high-quality work.

JOB COMPETENCIES (Knowledge, Skills & Abilities)

• Strong understanding and knowledge of the travel industry and destinations, including popular attractions, accommodations, transportation options, and travel trends.
• Exceptional interpersonal and communication skills with the ability to engage with customers effectively, actively listen to their needs, and provide appropriate recommendations.
• Competent in online booking systems and software, as well as general computer skills.
• Detail-oriented with excellent organizational and multitasking abilities to manage multiple customer inquiries and travel bookings simultaneously.
• Passionate about learning and possessing a growth mindset, demonstrating positivity and proactiveness.
• Ability to thrive in a fast-paced and target-driven environment while maintaining a high level of professionalism and integrity.
• Strong leadership skills, capable of inspiring and motivating others to achieve success as a team.

This role offers a dynamic and engaging work environment, with opportunities to participate in industry events and contribute to meaningful company growth through strategic and impactful projects. You will gain valuable experience in cross-functional collaboration, working alongside diverse teams to drive the success of key initiatives. If you are passionate about delivering exceptional project outcomes, we invite you to join us and make a lasting impact.