Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Team Lead, Cash Client Service (SG) MY

Salary undisclosed
Checking job availability...
Original
Simplified
  • Provide encouragement and motivation to team members and effectively address issues by fostering a supportive environment, recognizing good performers, offering constructive feedback and implementing solutions to overcome challenges.
  • Develop Business Strategies that would help in driving BizChannel and other Cash Management Product utilization, review processes & procedures and provide feedbacks and suggestions that would help in system enhancements and product development.
  • Provide strategies on call reduction through data analytics and work hand in hand with internal stakeholders to implement actionable insights, optimize workflows and enhance customer service efficiency.
  • To handle and resolve complaint cases from challenging customers, develop a structured approach for a timely resolution and take follow-up actions to ensure customer satisfaction and prevent future issues.
  • Develop and maintain a high level of industry knowledge by being updated on regulatory changes, emerging trends, financial products and technological advancements

Goal Setting & KPI:

  • Establishing performance targets and key performance indicators to align with the organizational objectives.

Strategic Planning:

  • Developing & Implementing Strategies to enhance team productivity and customer satisfaction

Process Improvement:

  • Identifying areas for process improvements and driving initiatives to improve service quality and operational efficiency.
  • Periodic Review of Standard Operating Procedures, Workflow and processes to keep abreast with the industry practice.

Training & Development:

  • Ensuring Team members receive appropriate training and professional development to maintain high service standards.
  • Maintaining a detailed & Up-to-date knowledge of the bank’s comprehensive integrated channels and product capabilities and their applications, use these knowledge in creating awareness, implementation and driving utilization

Customer Experience:

  • Developing strategies to enhance customer experience and resolve complex customer issues effectively.

Data Analysis:

  • Utilizing data analytics to track performance trends, identify issues and make sound decisions.

Collaboration:

  • Coordinating with other departments to align call centre operations with broader organizational goals.

Change Management:

  • Leading the team through changes in procedures, technology, or company policy to ensure smooth transition.

People & Performance Management:

  • Monitoring team performance, providing feedback & coaching, and implementing action plans to address any issues and improve performance.
  • Conducting call and email review, ensuring adherence to standard operating procedures and guidelines, that the team provides accurate information and performs required follow-up actions on open cases.
  • Providing support & advice on issues escalated by the Service Management Specialists.
  • Driving quality, productivity, efficiency and excellent performance.
  • Optimizing staff schedules and resource deployment to ensure smooth and efficient Business Call Centre operation

Regulatory Compliance

  • Participating in risk & control self-assessment, audit, and business continuity management activities for the department.
  • Maintaining standards and role model behaviours and demonstrate the core values of the bank