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Backend Customer Support - Admin
RM 1,700 - RM 2,800 / month
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Job Responsibility :
- Assist the customer service team in resolving escalated issues and inquiries.
- Ensure high levels of customer satisfaction through prompt and effective problem resolution.
- Maintain and update databases with accurate order, inventory, and customer information.
- Monitor and manage order processing to ensure timely and accurate fulfillment.
- Conduct regular inventory audits, price checking and reconcile discrepancies.
- Identify bottlenecks in operational workflows and propose solutions to improve efficiency.
- Ensure that all systems are functioning properly and troubleshoot any issues that arise.
- Implement quality control checks to ensure the accuracy and quality of order fulfillment.
- Monitor customer feedback and implement corrective actions to address any issues.
- Develop and enforce quality standards across all operational processes.
- Provide clear and timely communication to team members and stakeholders regarding operational updates and issues.
Job Types: Full-time, Contract
Contract length: 3 months
Pay: RM1,700.00 - RM2,800.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Evening shift
Supplemental Pay:
- Attendance bonus
- Overtime pay
- Performance bonus
Education:
- STM/STPM (Preferred)
Work Location: In person