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Backend Customer Support - Admin

RM 1,700 - RM 2,800 / month

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Job Responsibility :

  • Assist the customer service team in resolving escalated issues and inquiries.
  • Ensure high levels of customer satisfaction through prompt and effective problem resolution.
  • Maintain and update databases with accurate order, inventory, and customer information.
  • Monitor and manage order processing to ensure timely and accurate fulfillment.
  • Conduct regular inventory audits, price checking and reconcile discrepancies.
  • Identify bottlenecks in operational workflows and propose solutions to improve efficiency.
  • Ensure that all systems are functioning properly and troubleshoot any issues that arise.
  • Implement quality control checks to ensure the accuracy and quality of order fulfillment.
  • Monitor customer feedback and implement corrective actions to address any issues.
  • Develop and enforce quality standards across all operational processes.
  • Provide clear and timely communication to team members and stakeholders regarding operational updates and issues.

Job Types: Full-time, Contract
Contract length: 3 months

Pay: RM1,700.00 - RM2,800.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Evening shift

Supplemental Pay:

  • Attendance bonus
  • Overtime pay
  • Performance bonus

Education:

  • STM/STPM (Preferred)

Work Location: In person