1. To provide first-line investigation and diagnosis including identifying, troubleshooting, updating, repairing, installing and replacing hardware, software, and network issues.
2. To provide assistance and be involved in corrective and preventive maintenance including notify the parties of any announcement about the routine service maintenance by other parties or system.
3. To support the daily operations activities and fulfil obligations to ensure the system at the site is running smoothly include support for the roll-out of new applications and testing
4. To patrol and routine supervise the system and report if any performance issues and inconsistent of the system or hardware for reporting and escalation purpose.
5. To coordinate and build good relationships with project team, superiors, customers, and vendors.
6. To logs relevant incident ticket or service request details to ensure the incident resolved within SLA.
7. To monitor, record, and report about the job completion from third-party service providers or principals including service and maintenance of air-cond, wiring, special hardware and etc.
8. To ensure well attire and follow safety procedures or protocols of building management when on duty.
9. To coordinate with an investigator of insurance company for the insurance claim issue.
10. To provide immediate response and assistance to customers and users.
11. To provide guidance to resolve operations issue including attend inquiries of users related to technical issue
12. To provide accurate and timely information to client, user and project team.
13. Assist in creating and manage internal support database.
14. Assist in investigating and resolve new support requests.
15. To obtain necessary approval include sending letter and follow up with customer/ parties for the maintenance request.
16. Produce timely and detailed service reports and documents. Ensure all documentation are complete according to SOP and within SLA.
17. Follow all company process, procedures and protocols. Adhere to schedule arranged and inform the immediate supervisor or HR for any issue related to work schedule i.e. attendance, leave, claim etc.
Job Types: Full-time, Contract, Fresh graduate
Contract length: 12 months
Pay: From RM1,700.00 per month
Benefits:
- Health insurance
Schedule:
- Day shift
- Night shift
- Weekend jobs
Supplemental Pay:
- Overtime pay
Work Location: In person