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Customer Service Executive (Beside Ampang Park MRT)
RM 3,000 - RM 3,499 / month
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Requirements Requirements Fresh graduate are welcome to apply (with minimum SPM) Available to join on 3 March Must able to communicate in English & Mandarin Mandarin speakers are welcome to apply MBBS holders are welcome Responsibility Responsibility Handle customer inquiries (medical, hospital, clinics-related) over the Voice (Inbound call) and Non-voice (Email, Livechat & WhatsApp) channel Obtain all necessary information, check on systems and align with customer needs Checking the availability, arranging and scheduling appointments according to doctor/specialist availability Assist customers with essential guidance and accurate information (medical-related) Serves as the frontline liaison between healthcare providers and patients Ensuring smooth communication and facilitating the delivery of high-quality care Handling general inquiries, scheduling appointments, and providing information about medical services and policies Middle person in charge between patient and hospital Working timing Monday to Sunday - 8am to 8pm (Operation timing) 9 working hours perday (including lunch hours) 5 Working days (2 Off days - depends on schedule) Working Location Tokio Marine Tower, Jalan Tun Razak (Kuala Lumpur) Office building beside MRT Ampang Park Station Benefits Benefits Salary Package Base pay: RM2700.00 - RM3000.00 KPI allowance: up to RM500.00/month Attendance allowance: RM100.00/month Additional Benefits Annual Increment (Performance-based) Annual Bonus (Performance-based) OT allowance (If applicable) Shift allowance (If applicable) Training and proper guidance will be provided