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Ict help desk agent

  • Full Time, onsite
  • Extreme Networks and Technology Sdn. Bhd.
  • Johor Bahru, Malaysia
RM 1,500 - RM 1,999 / month

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Job Scope

Providing technical assistance for questions and problems.

Resolving network-related problems and other computer systems.

Diagnosing system errors and other issues.

Following up with customers to ensure the full resolution of issues.

Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods.

Running reports to analyse common complaints and problems.

Remotely accessing hardware or software for clients to make changes and fix problems.

Any other ad-hoc duties as assigned by superior.

Job Type: Permanent

Pay: RM1,500.00 - RM1,999.00 per month

Schedule:

  • Day shift

Application Question(s):

  • Are you study in computer science

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • IT Support: 1 year (Preferred)

Language:

  • English, Bahasa Malaysia (Preferred)

License/Certification:

  • D,B2 (Preferred)

Location:

  • Johor Bahru (Preferred)

Willingness to travel:

  • 25% (Preferred)

Expected Start Date: 03/03/2025