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Customer Support Representative

RM 1,700 - RM 1,700 / month

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Job Summary

As a Customer Support Representative, you will be responsible for providing exceptional customer service and support to clients. Your primary focus will be on assisting customers with their inquiries, resolving issues, and ensuring a positive customer experience.

Duties

  • Collect deposit before check-in.
  • Send check-in/check-out instructions for guests .
  • Assist in guests during their check-in.
  • Liases with cleaner & maintenance team for any other matters.
  • Prepare quotation for offline booking.
  • Update offline bookings in calendar & google sheets.
  • ⁠Attend inquiries from OTA queries, technician or contractor.
  • Schedule for cleaning.

Qualifications

  • Proficient in English and Mandarin with excellent verbal and written communication skills
  • Experience in sales or outbound calling is a plus
  • Strong client services orientation with a focus on delivering high-quality support
  • Familiarity with phone etiquette and customer service best practices

Job Type: Full-time

Pay: From RM1,700.00 per month

Benefits:

  • Work from home

Schedule:

  • Fixed shift

Supplemental Pay:

  • Commission pay
  • Yearly bonus

Language:

  • Mandarin (Required)

Work Location: In person