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Service Desk Agent - Japanese (N1/N2)

RM 8,000 - RM 10,000 / month

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  • Deals with management of both routine and non-routine incidents and requests
  • Provision of first-line and second-line support for incidents
  • Takes ownership of listening to and understanding basic customer problems
  • Asking relevant questions to resolve typically known problems within required timescales.
  • Knows when problems are ‘beyond them’ and escalate so they can be resolved
  • Support for Japan retail stores. (Applications, Instructure and Network).
  • Familiar with the ServiceNow Ticketing System is preferred.
  • Familiar with MS Office/Windows.

Requirements:

  • Candidate must possess at least a Degree in any discipline.
  • Fresh Graduates and entry-level applicants who are interested in starting their careers in customer service are encouraged to apply; training will be provided.
  • Required language(s): Proficient in Japanese (at least JLPT N1/2) and English both written and spoken to serve customers in Japan.
  • Rotating shift schedule.
  • Work Location/Project = Office
  • IT Knowledge or SD experience added advantage.

Job Types: Full-time, Permanent

Pay: RM8,000.00 - RM10,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental Pay:

  • Performance bonus

Education:

  • Bachelor's (Preferred)

Experience:

  • IT support: 1 year (Preferred)

Language:

  • Japanese (Preferred)

Work Location: In person