C
Service Desk Agent - Japanese (N1/N2)
RM 8,000 - RM 10,000 / month
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- Deals with management of both routine and non-routine incidents and requests
- Provision of first-line and second-line support for incidents
- Takes ownership of listening to and understanding basic customer problems
- Asking relevant questions to resolve typically known problems within required timescales.
- Knows when problems are ‘beyond them’ and escalate so they can be resolved
- Support for Japan retail stores. (Applications, Instructure and Network).
- Familiar with the ServiceNow Ticketing System is preferred.
- Familiar with MS Office/Windows.
Requirements:
- Candidate must possess at least a Degree in any discipline.
- Fresh Graduates and entry-level applicants who are interested in starting their careers in customer service are encouraged to apply; training will be provided.
- Required language(s): Proficient in Japanese (at least JLPT N1/2) and English both written and spoken to serve customers in Japan.
- Rotating shift schedule.
- Work Location/Project = Office
- IT Knowledge or SD experience added advantage.
Job Types: Full-time, Permanent
Pay: RM8,000.00 - RM10,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- Performance bonus
Education:
- Bachelor's (Preferred)
Experience:
- IT support: 1 year (Preferred)
Language:
- Japanese (Preferred)
Work Location: In person