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Jobs or company...
A

Delivery Consultant/ Solution Delivery & Presales-ITSM

RM 19,000 - RM 22,000 / month
Checking job availability...
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Greetings from Accord innovations!

We are hiring for Accord innovations for the below role!

Role: Delivery Consultant- ITSM
About Us:

  • We are a leading provider of IT services and consulting solutions, specializing in helping businesses optimize their technological investments. We are passionate about delivering innovative and impactful solutions that drive business growth and efficiency.
  • We are a small but dynamic company with a strong focus on client relationships and delivering exceptional service.
  • About the Role: We are seeking highly motivated and skilled Solution Delivery & Presales professionals to join our growing ITSM practice. In this role, you will play a key role in both pre-sales and delivery activities, contributing to the successful execution of ITSM projects while supporting business development efforts.
  • Key Responsibilities:
  • Presales Support: o Assist in the preparation of client proposals and presentations. o Conduct market research and gather information relevant to client needs. o Participate in client meetings and demonstrations, showcasing our ITSM capabilities. o Support the development of proof-of-concept (POC) solutions to demonstrate the value of our ITSM offerings.
  • Solution Design & Implementation: o Contribute to the design and implementation of ITSM solutions, including:
  • Process mapping and analysis of existing ITSM processes.
  • Recommendation and implementation of improvements to ITSM processes.
  • Selection and implementation of ITSM tools and technologies (e.g., ServiceNow, Jira Service Desk).
  • Data migration and integration with existing systems.
  • Training and knowledge transfer to client teams.
  • Technical Expertise: o Stay abreast of emerging ITSM technologies and trends, including AI/ML in ITSM, cloud-based ITSM solutions, and automation.
  • Develop and maintain strong technical expertise in ITSM tools and technologies.
  • Understand and adhere to industry best practices such as ITIL, ISO 20000.
  • Qualifications:
  • Education: Bachelor’s degree in computer science, Information Technology, or a related field.
  • Experience: o 5-8 years of experience in IT Service Management, with a focus on ITSM implementation or consulting.
  • Experience with ITSM tools and technologies (e.g., ServiceNow, Jira Service Desk) is a plus. o Understanding of ITSM frameworks and methodologies (e.g., ITIL, ISO 20000). • Skills: o Excellent communication, presentation, and interpersonal skills. o Strong analytical and problem-solving skills.
  • Ability to learn new technologies quickly.
  • Good teamwork and collaboration skills. o Strong attention to detail and a focus on quality. • Certifications: ITIL Foundation certification is a plus. Benefits:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Work in a dynamic and challenging environment.
  • Be part of a passionate and collaborative team
  • To Apply: share resume :

[email protected]
+918700751647

Job Type: Full-time

Pay: RM19,000.00 - RM22,000.00 per month

Schedule:

  • Day shift