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Customer Service Executive - Medical Center (Accessible by BRT)

RM 2,500 - RM 3,000 / month

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Requirements

  • Fresh graduate are welcome to apply (with minimum SPM)
  • Available to join on 3 March
  • Must able to communicate in English
  • Mandarin speakers are welcome to apply

Responsibility

  • Handle customer inquiries (medical, hospital, clinics-related) over the Voice (Inbound call) and Non-voice (Email, Livechat & WhatsApp) channel
  • Obtain all necessary information, check on systems and align with customer needs
  • Checking the availability, arranging and scheduling appointments according to doctor/specialist availability
  • Assist customers with essential guidance and accurate information (medical-related)
  • Serves as the frontline liaison between healthcare providers and patients
  • Ensuring smooth communication and facilitating the delivery of high-quality care
  • Handling general inquiries, scheduling appointments, and providing information about medical services and policies
  • Middle person in charge between patient and hospital

Working timing

  • 8:00 AM – 4:00 PM
  • Monday – Saturday, Including Public Holiday

Working Location

  • Working location: 5, Jalan Lagoon Selatan, Bandar Sunway, 47500 Subang Jaya, Selangor
  • Reachable by BRT (Bus Rapit Transit) - SunMed Station

Benefits

Benefits

Salary Package

  • Base pay: RM2700.00 - RM3000.00
  • KPI allowance: up to RM500.00/month
  • Attendance allowance: RM100.00/month

Additional Benefits

  • Annual Increment (Performance-based)
  • Annual Bonus (Performance-based)
  • OT allowance (If applicable)
  • Shift allowance (If applicable)
  • Training and proper guidance will be provided

Job Type: Full-time

Pay: RM2,500.00 - RM3,000.00 per month

Schedule:

  • Fixed shift

Supplemental Pay:

  • Overtime pay
  • Performance bonus

Application Question(s):

  • Are you able to join immediately?
  • Salary expectation?

Education:

  • STM/STPM (Preferred)

Language:

  • Mandarin (Preferred)

Expected Start Date: 03/03/2025