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Customer Service Representative - Indonesia + Mandarin Speaker
RM 3,400 - RM 4,200 / month
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Job description
- Respond professionally to inbound, live chat and email.
- To analyse, create and resolve tickets (if applicable).
- To troubleshoot and guide customers according to solution process and knowledge base to solve incidents and service requests.
- Identified and escalated priority issues per client specifications.
- Displayed courtesy and strong interpersonal skills with all customer interactions.
- Ensure high levels of customer satisfaction with individual call.
Job Requirements
- Minimum posses with Professional Certificates, Diploma, Bachelor Degree and above
- Able to speak and write Good in English & Bahasa Malaysia
- With customer service experience from BPO / Call center is preferable
- Able start work immediately is preferable
Job Type: Permanent
Pay: RM3,400.00 - RM4,200.00 per month
Schedule:
- Rotational shift
Application Question(s):
- Where is your current location? How you travel to work?
- Are you comfortable to work on rotational shift?
- When you able to start work?
- What is your nationality?
- Will you able to speak in Indonesia?