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IT Technical Support

RM 2,000 - RM 2,500 / month

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  • Provide timely technical support to end-users by troubleshooting and resolving any system or software related issues.
  • Log, track, and manage support tickets using company guidelines to ensure issues are resolved within agreed service level agreements (SLAs).
  • Assist by following the appropriate steps and procedures in compliance with company policies and end-user regulations.
  • Educate and guide users on basic technical procedures and best practices to minimize recurring issues and improve productivity.
  • Escalate complex technical issues to higher-level support teams or specialists while maintaining clear communication with the end-user throughout the process.

Skills and Attributes:

  • Demonstrate excellent verbal communication skills to effectively assist and resolve technical issues for customers in a clear, patient, and professional manner.
  • Detail-oriented with excellent concentration abilities.
  • Possesses an analytical mindset and demonstrates critical thinking.
  • Ability to adapt to new task and job swiftly.
  • Willingness to travel and work in diverse environments as needed.

Requirements:

  • Possess at least a Diploma in Computer Science/Information Technology (IT), Engineering (Computer/Telecommunications), or equivalent field.
  • Skilled in clear and effective two-way communication, which is essential for assisting with technical issues.
  • Possess strong knowledge and skills in design, utilizing tools such as: Adobe Photoshop, Illustrator, Figma, Sketch, Canva, or InDesign.
  • Proficiency in certain programming languages and frameworks is an advantage:
  • Basic Web Technologies & Programming: HTML, CSS, JavaScript, AJAX, PHP, Laravel, Angular, .NET, ASP
  • General knowledge of databases; SQL, MySQL, Postgres

Job Type: Full-time

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

  • Maternity leave
  • Meal allowance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Overtime pay

Work Location: In person