IT Technical Support
RM 2,000 - RM 2,500 / month
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- Provide timely technical support to end-users by troubleshooting and resolving any system or software related issues.
- Log, track, and manage support tickets using company guidelines to ensure issues are resolved within agreed service level agreements (SLAs).
- Assist by following the appropriate steps and procedures in compliance with company policies and end-user regulations.
- Educate and guide users on basic technical procedures and best practices to minimize recurring issues and improve productivity.
- Escalate complex technical issues to higher-level support teams or specialists while maintaining clear communication with the end-user throughout the process.
Skills and Attributes:
- Demonstrate excellent verbal communication skills to effectively assist and resolve technical issues for customers in a clear, patient, and professional manner.
- Detail-oriented with excellent concentration abilities.
- Possesses an analytical mindset and demonstrates critical thinking.
- Ability to adapt to new task and job swiftly.
- Willingness to travel and work in diverse environments as needed.
Requirements:
- Possess at least a Diploma in Computer Science/Information Technology (IT), Engineering (Computer/Telecommunications), or equivalent field.
- Skilled in clear and effective two-way communication, which is essential for assisting with technical issues.
- Possess strong knowledge and skills in design, utilizing tools such as: Adobe Photoshop, Illustrator, Figma, Sketch, Canva, or InDesign.
- Proficiency in certain programming languages and frameworks is an advantage:
- Basic Web Technologies & Programming: HTML, CSS, JavaScript, AJAX, PHP, Laravel, Angular, .NET, ASP
- General knowledge of databases; SQL, MySQL, Postgres
Job Type: Full-time
Pay: RM2,000.00 - RM2,500.00 per month
Benefits:
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Overtime pay
Work Location: In person