Customer Service Officer [EN]

Position: Customer Service Officer/ Executive Location: Petaling Jaya Key Responsibilities: Order Processing & Delivery: Manage and process customer orders, ensuring accurate order entry into the system. Coordinate delivery schedules and ensure timely invoicing. Liaise with logistics to track Sea, Air, and Road shipments. Customer Interaction: Respond to customer inquiries and provide timely support regarding orders, product information, and services. Prepare and manage price quotations, product documentation, and other relevant office data. Office Management: Maintain a comprehensive filing system for office documents, product information, and price quotations. Oversee the maintenance of the office lab and the samples library. Assist the sales team by preparing demo samples and arranging couriers for customer samples. Conduct annual stock checks to ensure inventory accuracy. Reporting: Prepare and submit monthly sales reports and ‘win’ reports for review. Requirements: Diploma or Bachelor's Degree in Business Administration or an equivalent field. 1-2 years of experience working with ERP systems such as IFS, SAP, or similar platforms. Skills: Strong proficiency in Microsoft Office applications (Word, Excel, PowerPoint). Fluent in English and BM (both spoken and written). Excellent organizational and filing skills, with a keen eye for detail. Ability to work independently, with a proactive and customer-oriented attitude. Personal Attributes: Strong teamwork skills with a willingness to support colleagues and contribute to a collaborative work environment. Self-motivated, precise, and capable of managing multiple tasks efficiently. Remuneration packages: Basic: RM2800-RM3500 (max their willing to go) EPF, SOCSO, EIS Benefit: Confirmed staff only: WFH option- 1 day/ week 13th month contractual bonus Working Days: 5 days' work week (Mon to Fri) Working Hours: 8.30am to 5.30pm