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TECHNICAL FIELD SUPPORT
Salary undisclosed
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- Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs. -Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies. - Consults with users to determine appropriate hardware and software needs and assists in placing orders. - Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications. - Carries out software, network, and database performance tuning -Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.