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Customer Service Executive
Salary undisclosed
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-Responding to Customer Inquiries: -Handling customer questions via phone, email, chat, or in-person interactions. -Providing information about products, services, policies, or account details. -Issue Resolution: -Troubleshooting problems customers face with products or services. -Ensuring timely and effective resolution of complaints or concerns. -Order Processing: -Assisting customers with placing orders, tracking deliveries, or making changes to existing orders. -Customer Feedback: -Collecting and documenting feedback to help improve products, services, or customer experience. -Maintaining Records: -Updating customer information and interactions in CRM systems to keep accurate records. -Providing Product or Service Guidance: -Offering advice, product recommendations, and detailed information to customers. -Building Strong Customer Relationships: -Ensuring customers feel valued by creating personalized experiences and maintaining a positive rapport. -Upselling and Cross-selling: -Identifying opportunities to suggest additional products or services that could meet the customer's needs.