Client Relations Manager

Moomoo is an investment and trading platform that empowers global investors with pro-grade, easy-to-use tools, data, and insights. It provides users with the necessary information and technology to make more informed investment decisions. Investors have access to advanced charting tools, technical analytics, and Level 2 data. Moomoo grows with its users, cultivating a community where investors share, learn, and grow together in one place. Moomoo provides free access to investment courses, educational materials, and interactive events that any investor, at any level, can gain from. Users can join forum discussions, trading topics, and seminars to better their investment knowledge and insights. Founded in Silicon Valley, California, moomoo operates as a global investment platform across multiple countries, including Singapore, Australia, Japan, and Malaysia. As a subsidiary of a Nasdaq Listed company, moomoo proudly serves as a global strategic partner of the New York Stock Exchange (NYSE), garnering numerous international accolades. More than just an investment platform, moomoo is your trusted companion on an enriching investment journey. If you are looking to be a part of one of the most trend-setting fintech company in the industry and contributing to the revolution of how investors are investing? You are looking at the right place to be as we are currently hiring! Responsibilities Team Leadership and Performance Management -Lead, mentor, and develop the CRO team to achieve individual and team sales targets. -Conduct regular performance reviews and provide coaching to enhance skills and productivity. -Foster a positive, results-oriented team culture that encourages collaboration and accountability. Sales Strategy and Execution -Develop and implement sales plans aligned with company objectives and market opportunities. -Collaborate with marketing and other departments to optimize lead generation and conversion strategies. Client Relationship Management -Build and maintain strong relationships with key clients to drive customer satisfaction and loyalty. -Oversee the team’s client interactions to ensure high-quality service and alignment with client needs. Training and Development -Organize training programs to improve team product knowledge and sales techniques. -Ensure team members stay updated on industry trends and company offerings. Compliance Oversight -Ensure that all client interactions adhere to approved communication guidelines and regulatory standards. -Collaborate with US compliance to obtain prior approval for expanding the scope of assigned functions. Reporting and Analytics -Track team performance using sales metrics, analyzing data to identify strengths and areas for improvement. -Prepare and present sales reports for senior management with actionable insights and recommendations. Operational Efficiency -Oversee day-to-day team operations, ensuring adherence to company policies and processes. -Address and resolve any issues impacting team productivity or client satisfaction. Licensing Requirements -Must successfully complete the SIE, Series 7, Series 9/10, and Series 63 certifications. We offer a comprehensive and holistic work experience and package as follows: -Competitive compensation and benefits package. -Fun loving and diverse work environment. -Business casual work attire every day. Application Process If you are passionate about delivering exceptional client experiences and driving team success, we encourage you to apply. Join us in shaping the future of fintech and making an impact in the US and Australian markets. Please note: Only short-listed candidates will be contacted. Thank you for your interest.