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Customer Service Specialist (Bukit Jalil)
Salary undisclosed
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Job Scope -Provide excellent support experience to customers via all relevant communication channels. (Email & Inbound calls) -Identify customer's needs, researching any existing issue to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. -Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance with our service standards. -Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience. -Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures. Details: -Basic up to RM4000 -Location: Bukit Jalil (Shuttle bus provided from LRT Bukit Jalil, Pavilion Bukit Jalil & KL Sentral) -Efficient Client Support (Live Chat, Email, and Call) -Complaint Management and Resolution -Customer Feedback and Advocacy -Customer Satisfaction and Loyalty Enhancement -50% Customer Service and 50% Sales (Upsell & Cross-Selling) Requirements: -Must be fluent in English -Able to work shift hours -Diploma or Degree required -Able to attend physical interview in Bukit Jalil