Network Operations Engineer
RM 5,000 - RM 5,999 / month
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- Provide Service Management to supervise the network system and continuously monitor alerts - Ensure the security and performance of the company’s network - Coordinate with third-party providers to secure network products and services - Address tier 2 customer escalations and troubleshoot issues - Troubleshoot IP services and networks, ensuring timely resolution of fault tickets to meet Service Level Agreement (SLA) on Mean Time to Repair (MTTR) and Quality of Service (QoS) - Design and influence enhancements, modifications, and adjustments to network infrastructure components - Manage the integration of new network technologies - Maintain required network updates on VPN, WLAN, WAN, and LAN - Provide customer support to business clients via various channels and announce service schedules to network users - Document the resolution of incidents and problems