Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

IT Service Desk

RM 3,000 - RM 3,500 / month
Checking job availability...
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Provide first line technical support to clients, diagnosis and resolution of client problems.

Serve as the first point of contact for users seeking technical assistance over the phone or email,

Perform remote troubleshooting through diagnostic techniques and pertinent questions

Determine the best solution based on the issue and details provided by users

Walk the users through the problem-solving process

Direct unresolved issues to the next level of support personnel

Provide accurate information on IT products or services

Record events and problems and their resolution in logs

Follow-up and update user’s status and information

Pass on any feedback or suggestions by users to the appropriate internal team

Identify and suggest possible improvements on procedures

Follow-up on the progress of the incident until closure. Escalate the unresolved incident to respective L2 engineers

which may range from very straightforward problems through to more complicated issues.

Handle interaction and updates customer on Incident status/resolution in accordance with SLA.

Work with internal and external resolver groups regarding queries by end user on incident status on daily basis to

ensure issue resolution in accordance with Service Level Agreement (SLA).

Tickets/Incidents are acknowledged on time and business user expectation are set and kept up to date on their ticket

progress. Incidents are properly updated with all relevant information

Record and classify all customers and queries

Respond to and diagnose incidents in a customer focused environment by demonstrating strong ability to perform

Technical Helpdesk Skills.

Prioritize and resolve issues identified by customers and other teams in a timely manner.

Manage customer complaints and queries

Maintain a high degree of customer service for all support queries to ensure that service level standards are exceeded

Meet all KPI set by operation management team.

Any other duties that may be assigned from time to time for the benefit of the Emp

Job Type: Contract

Pay: RM3,000.00 - RM3,500.00 per month

Schedule:

  • Rotational shift

Ability to commute/relocate:

  • Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • How may days notice period do you have?
  • Willing to work shift ?
  • What is your visa status?

Experience:

  • IT support: 3 years (Preferred)

Language:

  • English (Required)