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Internship - IT Service Management, Knowledge Management

Salary undisclosed

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Central Functions support the board as well as the business in achieving its strategic objectives. These are, for example, Information Technology, Human Resources, Logistics, Compliance, Finance and many more.
  • Analysis of IT Service Management processes
    • Incident management
    • Request management
  • Improve the Knowledge Management processes
    • Analysis of current situation in the knowledge management system and process
    • Plan and develop improvement in the knowledge management system and process
    • Collaborate with other IT team to create and update knowledge articles
  • Operation and development of the application ServiceNow, includes integration with:
    • Search engine
    • Chatbot
    • Machine Learning predictive model
  • Student in Information Systems or Computer Science
  • Knowledge in area of IT Service Management, ITIL, and especially in the “Knowledge Management process”.
  • Knowledge in web application development: HTML and Javascript.
  • Knowledge about ServiceNow would be beneficial.
  • Minimum internship period: 4 months