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Fresher- Cantonese Speaker

RM 4,250 - RM 4,250 / month

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DUTIES AND RESPONSIBILITIES

  • To assist the candidate with all aspects of the testing process from registration to test delivery.
  • To interface between candidates, clients, and test sites in a professional and efficient manner
  • Follow company guidelines in issuing Promo Codes/Emergency Vouchers whilst adhering to Contact Centre policies and procedures.
  • Achieve and maintain all key quality and productivity metrics.
  • Escalate unresolved candidate grievances to designated departments for further investigation.
  • To respond to incoming telephone calls and emails within a specified timeframe according to company guidelines
  • To ensure excellent reliability with minimal unplanned absences as per company guidelines
  • To attend required training to continually learn knowledge of practices, procedures, policies, and clients.
  • To communicate and participate in team meetings, in order to share best practice and flag issue to the Team Leader
  • To meet agreed objectives enabling the corporate objectives to be achieved
  • Continuously identify work process improvements and communicate to Team Leaders and (or) Management Team

Job Type: Full-time

Pay: Up to RM4,250.00 per month

Benefits:

  • Work from home

Schedule:

  • Day shift
  • Monday to Friday