Fresher- Cantonese Speaker
RM 4,250 - RM 4,250 / month
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DUTIES AND RESPONSIBILITIES
- To assist the candidate with all aspects of the testing process from registration to test delivery.
- To interface between candidates, clients, and test sites in a professional and efficient manner
- Follow company guidelines in issuing Promo Codes/Emergency Vouchers whilst adhering to Contact Centre policies and procedures.
- Achieve and maintain all key quality and productivity metrics.
- Escalate unresolved candidate grievances to designated departments for further investigation.
- To respond to incoming telephone calls and emails within a specified timeframe according to company guidelines
- To ensure excellent reliability with minimal unplanned absences as per company guidelines
- To attend required training to continually learn knowledge of practices, procedures, policies, and clients.
- To communicate and participate in team meetings, in order to share best practice and flag issue to the Team Leader
- To meet agreed objectives enabling the corporate objectives to be achieved
- Continuously identify work process improvements and communicate to Team Leaders and (or) Management Team
Job Type: Full-time
Pay: Up to RM4,250.00 per month
Benefits:
- Work from home
Schedule:
- Day shift
- Monday to Friday