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Operations Delivery Manager – Client Dedicated

Salary undisclosed

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RESPONSIBILITIES • Business Management support for the Global ATPI Account Manager • Managing the operations team in Malaysia • First point of contact and liaison between the ‘Client’ & ATPI Operations • Answering general Travel related queries / requests from travellers, bookers & stakeholders, providing resolutions and solutions for future avoidance of issues • Liaise with the ‘Client’ and ATPI internal teams. • Maintain & monitor preferred suppliers in online tools • Assist users who are unable to access or navigate OBT and provide training as needed • Set-up, define & scope working practice for Project related travel and be the link to Global Operations • Drive online adoption • Ensure effective communication & manage expectations with the client and ATPI departments • Deliver Knowledge sessions for travellers and bookers QUALIFICATIONS: SKILLS & EXPERIENCE • Minimum of 5 years corporate travel industry experience within Operations with experience from front line operations to online booking tools • Experience of handling Global Customers within an Operations Team • Highly organised, focused attention to detail and quality orientation • Fully conversant in MS office – Word, Excel, PowerPoint & SharePoint • Can diffuse high tension situations comfortably and remain calm and stable under pressure • Ability to multitask and manage multiple projects • Ability to influence without direct authority, effective management, and motivation skills • Commitment to delivering a consistently high quality of service, exceeding client expectations • Excellent interpersonal skills • A positive, proactive attitude, flexible approach, and enthusiastic manner