Global Account Manager – Client Dedicated

RESPONSIBILITIES • Manage all aspects of the clients’ travel programme and be the 1st point of contact • Meet client retention and account profitability targets • Drive globalization, booking process efficiency and policy compliance across all client markets • Offer proactive and consultative solutions to clients and increase revenue by up selling ATPI products and services • Participate in business forecast and budget planning • Develop and execute business plans, implement key deliverables, and measure results • Develop, measure and report on Service Level Agreements and Key Performance indicators • Create and manage business improvement plans and conduct client business reviews • Manage operational, global/regional reporting requirements • Ensure timely settlement of customer debts where required and necessary as per contractual obligation • Act as main contact point for client Executive team • Maintain ATPI supplier and industry relations • Provide regular reports and presentations internally to ATPI stakeholders to the performance of the account QUALIFICATIONS: SKILLS & EXPERIENCE • Minimum 5 years of account management experience in Travel Management Company managing global or regional accounts • Cultural awareness of global markets • Project management experience • Knowledge of contract management, strong negotiation, and analytical skills • Ability to interact with all levels of stakeholders and influence decision makers • Fluent in oral and written communication skills, including public speaking and presentations • Confident in liaising with senor stakeholders both internally and with the client • Proficiency in Microsoft Word, Excel, and PowerPoint