Marketing (Intern)
- Internship, onsite
- Masha Specialist Hospital
- Bandar Saujana Putra, Malaysia
Responsibilities:
1. Client Relationship Management:
· Develop and maintain strong, long-term relationships with corporate clients, including healthcare systems, insurance providers, and other healthcare partners.
· Understand the unique needs and expectations of corporate clients and work to meet or exceed them.
· Act as the primary point of contact for corporate clients and address their concerns promptly.
2. Client Service Team Leadership:
· Lead a team of client service representatives dedicated to corporate clients, providing guidance and support to ensure exceptional service delivery.
· Foster a culture of client-focused professionalism and teamwork within the department.
· Set performance goals and conduct regular performance reviews for the team.
3. Client On-boarding and Retention:
· Oversee the on boarding process for new corporate clients, ensuring a smooth transition and alignment with the hospital's services.
· Establish an on boarding process for partners by creating a credit facility application form
· Develop and implement client retention strategies to minimize client attrition and maximize satisfaction.
· Proactively identify and address any client concerns or issues.
4. Service Quality Assurance:
· Establish and maintain service quality standards specific to corporate clients and ensure they are consistently met.
· Monitor client service metrics and key performance indicators (KPIs) to track performance and identify areas for improvement.
· Implement service improvement initiatives as necessary.
5. Communication and Collaboration:
· Collaborate with other hospital departments, including administration, clinical services, and finance, to ensure the successful delivery of services to corporate clients.
· Maintain open and transparent communication with the COO and other leadership team members.
· Act as a liaison between corporate clients and internal hospital teams to resolve issues and address client needs.
6. Client Feedback and Reporting:
· Gather and analyze client feedback and suggestions to continuously enhance service offerings.
· Prepare and present regular reports to the COO and other stakeholders on client service performance and opportunities for improvement.
7. Strategic Planning:
· Contribute to the development and execution of the hospital's strategic plan for corporate client services.
· Identify opportunities for growth and expansion of services to meet the evolving needs of corporate clients and the healthcare industry.
Job Type: Full-time
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Monday to Friday
- Weekend jobs
Work Location: In person
Expected Start Date: 03/01/2025