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Store Manager [ Luxury Retail ]
RM 4,000 - RM 5,005 / month
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Original
Simplified
- To develop and promote a loyal clientele according to the sales and brand strategy (client-telling)
- Ambassador for the brand within his/her market, being responsible for the store's external relations within its competitive environment and marketing, merchandising, local activities, etc. Market studies (competitors, customers, etc.)
- Defining the annual sales targets/budget/forecast. Optimizing the store contribution
- Determine and monitor objectives and sales targets according to budget/ forecasts on a daily, weekly, and monthly basis
- Ensuring the fair and efficient rostering of staff to maximize the use of manpower on the floor; in particular during peak sales periods e.g. weekends, promotions, etc.
- Maintaining the optimized staff-to-customer ratio, making sure that customers are looked after appropriately
- Optimizing and managing personnel costs and keeping in line with the set budgets
- Monitoring all expenses and costs within the store to achieve positive store contribution and be in line with the set budget objective. Maintenance of store in line with budget requirements
- Identifying store investments and making an appropriate suggestion to the ROD Managing store operations: Replenishment, regular and year-end inventories, visual merchandising, etc.
- Health, safety, and security regulations: Ongoing control of store security, and compliance with procedures.
- Pro-activity on store attribution
- Managing administration tasks and reporting
- Guarantee financial results of the store through effective management of margins, stock and personnel costs
LEADERSHIP & STAFF MANAGEMENT
- Making sure that Client Advisor / Senior Client Advisor / Team Leader profiles match accordingly to the sales and brand strategy
- Taking ongoing actions around motivating the team according to the sales and brand strategy and acting as their mentor
- Recruitment, evaluation, and career development of Management Team and Client Advisors / Senior Client Advisors in cooperation with the regional ROD and HR
- Compliance with Grooming Standards
- Ability to clean displays to ensure professional presentation Communication