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Retail Senior Supervisor
RM 2,800 - RM 3,500 / month
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- Take a lead role in customer service & product display.
- Play an integral part in contributing to outlet sales achievement, sales growth, and quality customer service.
- Assisting in all aspects of the outlet, especially display, merchandising, and cleanliness.
- Build and maintain good rapport with customers.
- Handle cash transactions between customers and retail stores.
- Assists in the opening and closing of a retail location.
- Help stock shelves in the proximity.
- Completes, processes and maintains applicable paperwork and records. Must be good in handling documentation process.
- Responsible for monitoring store activities, keeping track of sales performance, and managing the daily operations of the stores including the team members.
- Responsible for dealing with customer inquiries and complaints and provide assistance to subordinates if needed.
- Monitor subordinates’ performances to ensure they are aligned with the company’s standard.
- Responsible to manage and create the schedule for the staffs to ensure sufficient manpower arrangement.
- Be critical in finding a solution to solve any problems or in any ad-hoc situations.
- Liaise with other departments for work-related matters to ensure a smooth process and communication.
- Responsible to report to the management regarding any issues related to the store, staffs and etc.
- Conduct training to new or existing members to comply with the company’s procedure accordingly.
- Responsible to provide continuous effective training to retain retail talents with a vast experience.