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Retail Senior Supervisor

RM 2,800 - RM 3,500 / month

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  • Take a lead role in customer service & product display.
  • Play an integral part in contributing to outlet sales achievement, sales growth, and quality customer service.
  • Assisting in all aspects of the outlet, especially display, merchandising, and cleanliness.
  • Build and maintain good rapport with customers.
  • Handle cash transactions between customers and retail stores.
  • Assists in the opening and closing of a retail location.
  • Help stock shelves in the proximity.
  • Completes, processes and maintains applicable paperwork and records. Must be good in handling documentation process.
  • Responsible for monitoring store activities, keeping track of sales performance, and managing the daily operations of the stores including the team members.
  • Responsible for dealing with customer inquiries and complaints and provide assistance to subordinates if needed.
  • Monitor subordinates’ performances to ensure they are aligned with the company’s standard.
  • Responsible to manage and create the schedule for the staffs to ensure sufficient manpower arrangement.
  • Be critical in finding a solution to solve any problems or in any ad-hoc situations.
  • Liaise with other departments for work-related matters to ensure a smooth process and communication.
  • Responsible to report to the management regarding any issues related to the store, staffs and etc.
  • Conduct training to new or existing members to comply with the company’s procedure accordingly.
  • Responsible to provide continuous effective training to retain retail talents with a vast experience.