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Control Room Officer

Salary undisclosed

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Job Responsibility

  • Operate and Monitor Security Systems : Manage various systems, including CCTV, Burglar Alarm, Panic Button, Central Monitoring System (CMS), Security Access Control, Fire Alarm Panel, Lift Intercom and Safes Digital Lock.
  • Investigate and Analyze : Conduct CCTV playback when necessary to investigate incidents. Perform random CCTV audits to ensure compliance and operational efficiency.
  • Respond to Emergencies : Act as the Dispatcher during emergencies by mobilizing and deploying Security Personnel effectively. Respond quickly and decisively to alarms, incidents, and any unusual activity.
  • System Maintenance and Reporting : Ensure all safety and security systems are well-maintained. Identify and report any shortfalls or technical issues to the relevant teams promptly.

Job Requirements

  • Proven experience in operating and monitoring security systems, ideally in a control room environment.
  • Familiarity with security systems such as CCTV, burglar alarms, panic buttons, CMS, access control, fire alarm panels, lift intercoms, and safes digital locks.
  • Strong ability to assess situations quickly, make decisions, and take appropriate action during emergencies.
  • Ability to monitor systems effectively, identify irregularities, and ensure operational efficiency through random audits.
  • Excellent verbal and written communication skills to effectively coordinate with security personnel and report incidents.
  • Ability to respond swiftly to alarms, incidents, and emergencies while remaining calm under pressure.
  • Strong interpersonal skills with the ability to work collaboratively in a team environment, especially during high-pressure situations.
  • Comfortable using control room software and handling complex security systems.
  • Willingness to work in shifts, including nights, weekends, and holidays, as needed.
  • A diploma or equivalent in a related field is preferred, but not mandatory.
  • Must be able to sit or stand for extended periods and react quickly during emergency situations.

Job Benefits

  • Overtime pay
  • Staff Discount
  • Outstanding Career Development
  • Enhanced Learning Opportunities