Epicareer Might not Working Properly
Learn More

Customer Service Executive (Spm Above - Nearby Monorail Imbi Station)

Salary undisclosed

Checking job availability...

Original
Simplified
Job Responsibility

Responsibility

  • Able to handle incoming customer enquiries over the digital channels (e.g. Emails, live chat)
  • Direct calls from customers to the appropriate department when necessary.
  • Ensure a positive attitude towards customers at all times.
  • Possess reasonably strong analytical skills to identify cause of problems and recommend solutions; ability to manage complaint and irate customers.

Working Days

  • 5 working days, 2 rest days (can be on weekend or weekdays)

Working Shift

  • Morning
  • 8:00am-5:00pm
  • 9:00am-6:00pm
  • Evening
  • 1:00pm-10:00pm
  • 3:00pm-12:00am

Remuneration Package

  • Basic salary: RM2,150.00 (Fixed)
  • KPI allowance: Maximum RM1000.00 (performance based)
  • Shift allowance (depends on working shift)
  • OT allowance (If applicable)

Location: Level 10, East Wing, Berjaya Times Square, Jalan Imbi Kuala Lumpur

Job Requirements

  • Malaysian Citizen
  • Able to start on immediately
  • Min. STPM/Diploma holders (fresh graduates) are also encouraged to apply
  • Good command in English and Bahasa Malaysia (read, written, and spoken)
  • Computer literate with basic knowledge of MS Office applications,
  • Pass pre-phone interview & written assessments

Benefits

Job Benefits

  • Annual Increment (Based on performance)
  • Annual Bonus (Based on performance)
Job Responsibility

Responsibility

  • Able to handle incoming customer enquiries over the digital channels (e.g. Emails, live chat)
  • Direct calls from customers to the appropriate department when necessary.
  • Ensure a positive attitude towards customers at all times.
  • Possess reasonably strong analytical skills to identify cause of problems and recommend solutions; ability to manage complaint and irate customers.

Working Days

  • 5 working days, 2 rest days (can be on weekend or weekdays)

Working Shift

  • Morning
  • 8:00am-5:00pm
  • 9:00am-6:00pm
  • Evening
  • 1:00pm-10:00pm
  • 3:00pm-12:00am

Remuneration Package

  • Basic salary: RM2,150.00 (Fixed)
  • KPI allowance: Maximum RM1000.00 (performance based)
  • Shift allowance (depends on working shift)
  • OT allowance (If applicable)

Location: Level 10, East Wing, Berjaya Times Square, Jalan Imbi Kuala Lumpur

Job Requirements

  • Malaysian Citizen
  • Able to start on immediately
  • Min. STPM/Diploma holders (fresh graduates) are also encouraged to apply
  • Good command in English and Bahasa Malaysia (read, written, and spoken)
  • Computer literate with basic knowledge of MS Office applications,
  • Pass pre-phone interview & written assessments

Benefits

Job Benefits

  • Annual Increment (Based on performance)
  • Annual Bonus (Based on performance)