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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Customer Success Manager

Salary undisclosed
Checking job availability...
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Simplified

Job Description:

CSM: (account delivery manager) for Australia region support

Good communication skills (English)

Client facing experience

Escalation Management

the role manages Contractual Business in Personal Business and Manage Print Service therefore it would be key the candidate do have experience in Personal system (desktop/laptop) and Printer would added advantage.

The Remote Customer Success Manager will be responsible for managing cost target commitments for all service delivery requirements implementing & monitoring expense control and operational relationship: develops & nurtures to excellent customer satisfaction

Main Responsibilities :

· Grows understanding of customer at local & country level to analyze delivery requirements & contribute to customer strategic business plan

· Contact for operational & tactical issues representing delivery of all services (all functions) to the customer, manages performance metrics, reporting, escalation & communication

· Ensures performance goals are met for all in scope services across all towers: identifying & analyzing gaps & implementing corrective action plans

· Ability to effectively and proactively manage risk for low risk projects

· Supports Account Service Team (AST) & all delivery organizations to timely, cost effective delivery of Service Level Agreements (SLA) requirements identifying & recommending optimization while managing scope, resources & coordination

· Contributes to account service delivery plan.

· Identifies incremental revenue opportunities

· Assures compliance with company and customer’s Human Resources (HR), Pilot Run (PR), legal, financial, ethics and government related policies, strategies, and processes

· Acts as Remote Customer Success Manager (rCSM) in small to medium engagements

· Leads a small to medium size AST/delivery team

· Works at local or regional level

Knowledge and Skills Required:

Advanced excel skills

Excellent English Communication skills

· Ability to build & manage strong customer relationship

· Influence & negotiation skill

· Ability to apply business management & financial concepts to analyze business needs

· Ability to prepare clear, concise and persuasive communications for multiple audiences, including demonstrating effective writing, presentation skills, listening actively and projecting a trustable image

· Ability to understand & analyze an issue or problem to implement a corrective action plan

· Applies appropriate knowledge and methods to resolve business issues

· Ability to lead cross cultural, cross tower & cross business team for effective & efficient customer support

· Ability to proactively & effectively manage risk on low to medium risk projects

· Consistently applies Quality & Continuous Improvement Plans

· Ability to develop & present high impact message to customer

· Industry sector knowledge (finance, manufacturing, etc.)

· Crisis & conflict management

  • -Mainly deal with Australia and New Zealand customers. Be able to work on flexible hours (i.e. Australia Time Zone)