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Jobs or company...

Customer Experience Executive

Salary undisclosed
Checking job availability...
Original
Simplified
Job Responsibility
  • To be responsible in handling Business Partners in the State/States with regards to Cuckoo Air Conditioning installation process and progress (end to end process).
  • To act as Fujicare Sdn Bhd liaison person with Business Partners and customers with regards to the Air Conditioning Rent -To - Own program by Cuckoo.
  • To effectively manned the respective States installation and ICS cases.
  • To attend to all customer queries and complaints timely and in accordance with the Standard Operating Procedure (SOP) set.
  • To deliver an excellent customer service standard each and every time interacting with customers and Business Partners.
  • Consistently monitor performance of all Business Partners in the aspects of:
  • quality of work for all installation job
  • quality/standards of work performed during each re-visit for ICS cases.
  • To make sure all jobs/cases are being attended and completed timely as per the Standard Operating Procedure (SOP).
  • To follow up on all ICS cases on a daily basis to make sure all cases are attended to in accordance with the Standard Operating Procedure (SOP).
  • Submit all invoices received by our Business Partners in a timely manner (without fail).
  • To assist and support our Stakeholders in all areas required as per agreed Service Level Agreement (SLA).
  • To assist Team Leader in monitoring time performance and to initiate/suggest appropriate actions.
  • To support/advice Business Partners in all their needs in regards to their responsibilities.
  • To immediately highlight to the respective Team Leader should there be challenges in/during performing their duties.
  • Update case details appropriately, i.e., Cuckoo Partner System, ICS Google Sheet, ATAS System etc.
  • Develop and maintain strong relationships with Business Partners, Stakeholders team members in making sure of ongoing satisfaction.
  • To attend any Customer Service Department meeting, discussion, training etc. as and when required.
  • To promote a harmonious working environment within the department and the entire organization.
  • Undertake any other duties as-and-when assigned by the Management from time to time.

Job Requirements
  • Language required: English and Bahasa Malaysia. Proficiency in Mandarin will be added as advantage.
  • Diploma or equivalent; associate's or bachelor's degree is a plus.
  • Proven experience in customer service, administrative support, or a related field.
  • Fresh graduates are welcomed to apply.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities and a customer-focused mindset.
  • Proficiency in using MS Office (Word, Excel), and other relevant tools.
  • Ability to multitask, prioritize, and work under pressure in a fast-paced environment.
  • Attention to detail and accuracy in data entry and documentation.
  • Empathy, patience, and a positive attitude when dealing with customers.

Job Benefits
  • EPF/SOCSO/EIS
  • Â
  • Annual leave/medical leave/hospitalization leave
  • Paternity/maternity leave
  • Company insurance coverage
  • Dental or optical

Additional Benefits
  • Training Provided
  • 5 Working Days
  • Medical Claim
Job Responsibility
  • To be responsible in handling Business Partners in the State/States with regards to Cuckoo Air Conditioning installation process and progress (end to end process).
  • To act as Fujicare Sdn Bhd liaison person with Business Partners and customers with regards to the Air Conditioning Rent -To - Own program by Cuckoo.
  • To effectively manned the respective States installation and ICS cases.
  • To attend to all customer queries and complaints timely and in accordance with the Standard Operating Procedure (SOP) set.
  • To deliver an excellent customer service standard each and every time interacting with customers and Business Partners.
  • Consistently monitor performance of all Business Partners in the aspects of:
  • quality of work for all installation job
  • quality/standards of work performed during each re-visit for ICS cases.
  • To make sure all jobs/cases are being attended and completed timely as per the Standard Operating Procedure (SOP).
  • To follow up on all ICS cases on a daily basis to make sure all cases are attended to in accordance with the Standard Operating Procedure (SOP).
  • Submit all invoices received by our Business Partners in a timely manner (without fail).
  • To assist and support our Stakeholders in all areas required as per agreed Service Level Agreement (SLA).
  • To assist Team Leader in monitoring time performance and to initiate/suggest appropriate actions.
  • To support/advice Business Partners in all their needs in regards to their responsibilities.
  • To immediately highlight to the respective Team Leader should there be challenges in/during performing their duties.
  • Update case details appropriately, i.e., Cuckoo Partner System, ICS Google Sheet, ATAS System etc.
  • Develop and maintain strong relationships with Business Partners, Stakeholders team members in making sure of ongoing satisfaction.
  • To attend any Customer Service Department meeting, discussion, training etc. as and when required.
  • To promote a harmonious working environment within the department and the entire organization.
  • Undertake any other duties as-and-when assigned by the Management from time to time.

Job Requirements
  • Language required: English and Bahasa Malaysia. Proficiency in Mandarin will be added as advantage.
  • Diploma or equivalent; associate's or bachelor's degree is a plus.
  • Proven experience in customer service, administrative support, or a related field.
  • Fresh graduates are welcomed to apply.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities and a customer-focused mindset.
  • Proficiency in using MS Office (Word, Excel), and other relevant tools.
  • Ability to multitask, prioritize, and work under pressure in a fast-paced environment.
  • Attention to detail and accuracy in data entry and documentation.
  • Empathy, patience, and a positive attitude when dealing with customers.

Job Benefits
  • EPF/SOCSO/EIS
  • Â
  • Annual leave/medical leave/hospitalization leave
  • Paternity/maternity leave
  • Company insurance coverage
  • Dental or optical

Additional Benefits
  • Training Provided
  • 5 Working Days
  • Medical Claim