Senior Product Implementation Manager

ROLE SUMMARY

A product implementation manager is a professional who is responsible for overseeing the introduction of new products into an organization both for Individual Life and Group Business Models. She will work closely with various stakeholders, such as product managers, developers, designers, researchers, analysts, marketers, and customers, to ensure that the implementation process is smooth, efficient, and successful.

MAIN RESPONSIBILITIES

1. Reviewing the product requirements and specifications from external or internal clients.

2. Developing and managing the implementation project plan, timeline, budget, and scope.

3. Coordinating and communicating with the project team and other relevant parties.

4. Providing technical support and guidance to the project team and the end-users.

5. Management of Design-time Module in InsureMO platform covering product configuration, validations, and form build.

6. Collaborate with other team members on management of access in the Design-Time module.

7. Identifying and resolving any issues or risks that may arise during the implementation.

8. Evaluating the quality and performance of the product or system after the implementation.

9. Soliciting and incorporating feedback from the end-users and stakeholders.

10. Implementing and monitoring any enhancements or improvements to the product or system.

11. Define workflows and assist in the designing of SOP’s for new business initiatives.

12. Collaborate with stakeholders to identify areas where businesses can improve processes and workflows.

13. Advice business and management on change in staff levels to support the new processes.

14. Support and manage the team of Product Implementation Executives and Product Configurators. Managing and monitoring their day to day activities, designing their KPIs and ensuring that they deliver on the same.

15. Create and present process reports for senior management approval.

16. Create process documentation/workflows, knowledge articles and self-service guidance for IT Services.

17. Staying up to date with the latest business practices and technologies. Collect and document of business requirements for project and process improvement/automation efforts.

18. Maintain a complete understanding of and adheres to all IT policies and processes in collaboration with business uses.

19. Manage and support all the stakeholder across all the functions and help manage the complete product implementation life journey.