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Operations Manager

RM 5,500 - RM 6,500 / month

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  • Analyze market trends and competitive landscape to continuously adjust and optimize operational strategies.
  • Manage daily operations of the team, including recruitment, training, and performance supervision.
  • Ensure team members understand their roles and objectives, providing necessary guidance and support.
  • Budget management and cost control, eliminating unnecessary expenses.
  • Set performance indicators and monitor operational performance for evaluation and improvement.
  • Maintain close contact with customers to understand their needs and feedback.
  • Ensure high-quality customer service and handle customer complaints and suggestions.
  • Make quick decisions in crisis situations to minimize negative impact.
  • Candidates must have at least 3 years of spa operation management experience and relevant certifications, possess excellent team leadership skills, and be proficient in using relevant application documents.
  • Ability to work independently.
  • Positive attitude and responsible character.
  • Pleasant personality with focus on excellence in customer service.
  • Self-starter with good communication and interpersonal skill.
  • Possess self-confidence and be able to actively interact with all relevant parties.
  • EPF
  • SOCSO
  • Annual leave
  • Bonus