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Operations Manager
RM 5,500 - RM 6,500 / month
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- Analyze market trends and competitive landscape to continuously adjust and optimize operational strategies.
- Manage daily operations of the team, including recruitment, training, and performance supervision.
- Ensure team members understand their roles and objectives, providing necessary guidance and support.
- Budget management and cost control, eliminating unnecessary expenses.
- Set performance indicators and monitor operational performance for evaluation and improvement.
- Maintain close contact with customers to understand their needs and feedback.
- Ensure high-quality customer service and handle customer complaints and suggestions.
- Make quick decisions in crisis situations to minimize negative impact.
- Manage daily operations of the team, including recruitment, training, and performance supervision.
- Candidates must have at least 3 years of spa operation management experience and relevant certifications, possess excellent team leadership skills, and be proficient in using relevant application documents.
- Ability to work independently.
- Positive attitude and responsible character.
- Pleasant personality with focus on excellence in customer service.
- Self-starter with good communication and interpersonal skill.
- Possess self-confidence and be able to actively interact with all relevant parties.
- EPF
- SOCSO
- Annual leave
- Bonus