English Airline Customer Service Executive
Salary undisclosed
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Job Responsibility
- Call Handling: Manage inbound and outbound customer inquiries efficiently.
- Problem Resolution: Provide prompt and effective solutions to customer issues.
- Customer Satisfaction: Ensure a high level of service aligned with company standards.
- Complaint Management: Address concerns, offer solutions within time limits, and follow up.
- Documentation: Maintain accurate records of interactions, process accounts, and file documents.
- Adherence to Policies: Follow company communication procedures, guidelines, and policies.
- Fresh Graduates Welcome: No prior experience required; training provided.
- Language Skills: Proficient in English & Bahasa (spoken and written).
- Customer Service Experience: An advantage but not mandatory.
- Communication Skills: Strong interpersonal abilities with a pleasant phone demeanor.
- Technical Proficiency: Basic knowledge of Microsoft Excel, Word, and computer usage.
- Time Management: Ability to multitask, prioritize, and manage workload efficiently.
- Leave Benefits: Annual leave and sick leave provided.
- Social Security: Includes KWSP & SOCSO contributions.
- Convenient Location: Near LRT Ara Damansara Station.
- Training Provided: Comprehensive training for skill development.
Job Responsibility
- Call Handling: Manage inbound and outbound customer inquiries efficiently.
- Problem Resolution: Provide prompt and effective solutions to customer issues.
- Customer Satisfaction: Ensure a high level of service aligned with company standards.
- Complaint Management: Address concerns, offer solutions within time limits, and follow up.
- Documentation: Maintain accurate records of interactions, process accounts, and file documents.
- Adherence to Policies: Follow company communication procedures, guidelines, and policies.
- Fresh Graduates Welcome: No prior experience required; training provided.
- Language Skills: Proficient in English & Bahasa (spoken and written).
- Customer Service Experience: An advantage but not mandatory.
- Communication Skills: Strong interpersonal abilities with a pleasant phone demeanor.
- Technical Proficiency: Basic knowledge of Microsoft Excel, Word, and computer usage.
- Time Management: Ability to multitask, prioritize, and manage workload efficiently.
- Leave Benefits: Annual leave and sick leave provided.
- Social Security: Includes KWSP & SOCSO contributions.
- Convenient Location: Near LRT Ara Damansara Station.
- Training Provided: Comprehensive training for skill development.