Epicareer Might not Working Properly
Learn More

English Airline Customer Service Executive

  • Full Time, onsite
  • Agensi Pekerjaan JobScoper Sdn. Bhd.
  • Petaling Jaya, Malaysia
Salary undisclosed

Checking job availability...

Original
Simplified
Job Responsibility

  • Call Handling: Manage inbound and outbound customer inquiries efficiently.
  • Problem Resolution: Provide prompt and effective solutions to customer issues.
  • Customer Satisfaction: Ensure a high level of service aligned with company standards.
  • Complaint Management: Address concerns, offer solutions within time limits, and follow up.
  • Documentation: Maintain accurate records of interactions, process accounts, and file documents.
  • Adherence to Policies: Follow company communication procedures, guidelines, and policies.

Job Requirements

  • Fresh Graduates Welcome: No prior experience required; training provided.
  • Language Skills: Proficient in English & Bahasa (spoken and written).
  • Customer Service Experience: An advantage but not mandatory.
  • Communication Skills: Strong interpersonal abilities with a pleasant phone demeanor.
  • Technical Proficiency: Basic knowledge of Microsoft Excel, Word, and computer usage.
  • Time Management: Ability to multitask, prioritize, and manage workload efficiently.

Job Benefits

  • Leave Benefits: Annual leave and sick leave provided.
  • Social Security: Includes KWSP & SOCSO contributions.
  • Convenient Location: Near LRT Ara Damansara Station.
  • Training Provided: Comprehensive training for skill development.
Job Responsibility

  • Call Handling: Manage inbound and outbound customer inquiries efficiently.
  • Problem Resolution: Provide prompt and effective solutions to customer issues.
  • Customer Satisfaction: Ensure a high level of service aligned with company standards.
  • Complaint Management: Address concerns, offer solutions within time limits, and follow up.
  • Documentation: Maintain accurate records of interactions, process accounts, and file documents.
  • Adherence to Policies: Follow company communication procedures, guidelines, and policies.

Job Requirements

  • Fresh Graduates Welcome: No prior experience required; training provided.
  • Language Skills: Proficient in English & Bahasa (spoken and written).
  • Customer Service Experience: An advantage but not mandatory.
  • Communication Skills: Strong interpersonal abilities with a pleasant phone demeanor.
  • Technical Proficiency: Basic knowledge of Microsoft Excel, Word, and computer usage.
  • Time Management: Ability to multitask, prioritize, and manage workload efficiently.

Job Benefits

  • Leave Benefits: Annual leave and sick leave provided.
  • Social Security: Includes KWSP & SOCSO contributions.
  • Convenient Location: Near LRT Ara Damansara Station.
  • Training Provided: Comprehensive training for skill development.