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Assistant Manager, Order Management

Salary undisclosed

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Work Location:

  • Glenmarie, Shah Alam

Responsibilities:

  • Lead and mentor a team of Customer Service Coordinators to meet performance and order fulfillment targets.
  • Oversee the full order processing cycle, ensuring accuracy and timely delivery.
  • Implement and maintain ISO Quality Procedures, ensuring compliance with standards.
  • Manage customer complaints and implement corrective actions (CAPA) as needed.
  • Collaborate with internal teams, 3PL logistics, and vendors to ensure smooth order fulfillment.
  • Track and analyze key performance metrics to drive continuous improvement.
  • Manage special assignments as directed by management.

Requirements:

  • Bachelor’s Degree in Business Administration, Supply Chain Management, Logistics or a related field.
  • 10 years of experience in order processing, customer service, supply chain management or logistics.
  • 3-5 years of supervisory experience with proven leadership in managing teams.
  • Proficient in SAP or S/4 Hana systems.
  • Strong understanding of ISO 9001 and GDMPD standards and order fulfillment processes.
  • Effective communication, problem solving and organizational skills.

Why Sysmex Malaysia?

  • Industry Leader: Be part of a pioneering company recognized globally in invitro diagnostics.
  • Thriving Growth: Contribute to a multinational organization with a strong record of sustainable financial performance.
  • Exceptional Benefits: Enjoy a comprehensive benefits package, plus exciting perks like sponsor fit and fun activities.
  • Invested in You: Customize development programs, mentorship opportunities and career advancement pathways.
  • Engaged Community: Activities designed to foster a vibrant, inclusive and collaborative workplace culture, and have a positive impact on the environment, society and community.

Application Process: Apply now via LinkedIn or email to our recruitment team at [email protected].

At Sysmex Malaysia we values diversity and inclusivity, and we welcome individual with relevant experience to apply and join our dynamic team

“Together For A Better Healthcare Journey”.