Human Resource (Contract)

Verify daily attendance records based on biometric logs, and manual submissions Liaise with hub leads, supervisors, or employees to validate and rectify discrepancies Escalate unresolved issues to the relevant teams (Bl, Payroll or Operations) for further action Provide guidance on attendance policies and procedures to ensure smooth operations. Follow up with operations teams to confirm pending OT approvals and attendance corrections and flag out to Operations if attendance or OT verification is incomplete to avoid payroll delays. Process ID requests for new hires, ensuring accurate and timely creation Maintain and update employee IDs in the system, including status changes (activation, deactivation, or modifications) Liaise with relevant departments (IT, HR, Operations) to troubleshoot and resolve ID concerns Continuously improve processes to enhance efficiency in ID creation Liaise with on-ground employees on day-to-day operations and matters relating to benefits/leaves Manage offers and background checks for shortlisted on-ground employees Work closely with management to manage and resolve any employee relations issues Monitor on-ground employees' attendance and ensure they adhere to HR regulations Manage resignations and offboarding SOPs of on-ground employees Performs other related duties as assigned